Typical questions we handle

Having issues with activation, QR-code, wrong country, balance, roaming or speed? We’re here to help with:

• eSIM didn’t activate or shows “No Service”
• Top-up or payment didn’t arrive on balance
• Wrong country/zone selected by mistake
• Refunds & changes to your eSIM plan

What happens after you send this form

• We check your order, device model and network in the background
• You get a personalised reply with clear step-by-step instructions
• If needed, we’ll suggest the best eSIM pack for your next trip

Tip: adding your Order ID and device model helps us solve it faster.