Need help with your eSIM order? 📲

Tell us what happened with your eSIM purchase — activation, coverage, payment or refund — and our support team will get back within 24 hours with a solution.

⏱

Average reply time

< 24 hours
📶

eSIMs activated

10k+ worldwide
🌍

Coverage

190+ countries

Typical questions we handle

Having issues with activation, QR-code, wrong country, balance, roaming or speed? We’re here to help with:

  • eSIM didn’t activate or shows “No Service”
  • Top-up or payment didn’t arrive on balance
  • Wrong country/zone selected by mistake
  • Refunds & changes to your eSIM plan

What happens after you send this form

  • We check your order, device model and network in the background
  • You get a personalised reply with clear step-by-step instructions
  • If needed, we’ll suggest the best eSIM pack for your next trip

Tip: adding your Order ID and device model helps us solve it faster.

First Name

Last Name

Email Address

Phone Number

By submitting this form, you agree that we can contact you about your eSIM order. No spam. We never share your details with third parties.